Privacy Policy

1. Introduction

At monsterDSP ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, process, and store your information when you visit our website, purchase our products, or use our services.

By using our services or purchasing our products, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our products and services to you:

2.1 Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Billing address
• Payment information (processed securely through our payment processors)
• Usage data and preferences

2.2 Usage Data

We may also collect information about how you access and use our services ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.3 Product Registration Data

When you register our audio plugins or software products, we collect information such as your product serial number, device information, operating system details, and Digital Audio Workstation (DAW) information to provide support, updates, and to ensure license compliance.

3. How We Use Your Information

monsterDSP uses the collected data for various purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features when you choose to do so
• To provide customer support and respond to your inquiries
• To provide analysis or valuable information so that we can improve our products and services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To verify license compliance
• To process transactions and send you related information, including purchase confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
• To communicate with you about products, services, offers, promotions, and events, and provide other news or information about monsterDSP and our partners

4. Data Retention

monsterDSP will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our products and services, or we are legally obligated to retain this data for longer time periods.

5. Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside of our country of operation and choose to provide information to us, please note that we transfer the data, including Personal Data, to our operational jurisdiction and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

monsterDSP will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

6. Disclosure of Data

monsterDSP may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of monsterDSP
• Prevent or investigate possible wrongdoing in connection with our products or services
• Protect the personal safety of users of our products or services or the public
• Protect against legal liability

6.1 Service Providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide services on our behalf, to perform service-related activities, or to assist us in analyzing how our services are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.2 Payment Processing

We may provide paid products and/or services within our offerings. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

7. Analytics

We may use third-party Service Providers to monitor and analyze the use of our products and services.

These services may collect information sent by your device or our services, including the web pages you visit, add-ons, and other information that assists us in improving our products and services. This collection and analysis allow us to better understand how our products are being used, how they can be improved, and how they are performing.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have certain data protection rights. monsterDSP aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object - the right to object to our processing of your Personal Data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
• The right to withdraw consent - the right to withdraw your consent at any time where monsterDSP relied on your consent to process your personal information

Please note that we may ask you to verify your identity before responding to such requests.

10. Children's Privacy

Our services are not intended for use by children under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]